Element 11 Rates & Terms of Services
All bookings are subject to the following terms and conditions
Payment method
Element 11 accept the following payment methods;
- All major credit and debit cards via our secure online booking system.
- Cheque (Outstanding balance to be received by us 6 weeks prior to your visit).
- Bank transfer (bank account details available on request – Outstanding balance to be received by us 6 weeks prior to your visit.
- Bankers Draft.
- Cash on arrival for bookings made at short notice.
Booking Conditions
1 (a) A deposit of one nights stay is required to secure your booking.
The balance payment is due in pounds sterling no later than 6 weeks before your stay commences
1 (b) If booking within 6 weeks of arrival date, then the total charge must be paid in full at the time of booking.
Bookings are not guaranteed until your deposit is received and Element 11 has issued your booking confirmation.
Confirmation will be sent to guests, either by letter or e-mail.
1 (c) Security deposit - no later than 24 hours prior to arrivals details of a valid credit card must be supplied to us. This same credit card is to be presented upon arrival. The authorisation of this card will be checked by us, but no money taken unless damages or key loss occurs during the guest's stay.
By making a booking, guests will be giving Element 11 permission to authorise their credit card for up to a maximum of 500(GBP) * if a breakage and or cleaning claim is made by the company up to 30 days after the end of the booking to cover any accidental damages and or cleaning during your stay. Any claim made up until this date may be automatically deducted from your card.
*(with exception of special conditions which may apply to large group/same sex party bookings-see Appendix)
Any money taken by Element 11 will be fully explained and itemised in writing to the guest. A receipt for the amount debited from the credit card will also be provided. {See Sections 5 (a) + (b) Damages}
Cancellation Policy
2 (a) Cancellation by guests:-
Cancellation more than 8 weeks in advance of arrival date - we shall refund 100% of any payment made, minus a £30.00 administration fee.
Cancellation 8-4 weeks in advance of arrival date - we shall refund of 50% of the deposit and 100% of balance payment if this has been made, minus a £30.00 administration fee.
Cancellation 4-2 weeks in advance of arrival date- we shall refund of 50% of the deposit and 50% of balance payment, minus a £30.00 administration fee.
In the event of cancellation within less than 2 weeks of arrival, no refund will be offered.
However, in the event of us then obtaining another booking for any of the dates which you had booked, we will refund for those dates, minus a £30.00 administration fee.
2 (b) Cancellation by Element 11:-
In the event of us having to cancel a booking, a full explanation of our reasons for doing so will be given, in writing, with as much notice as possible. A full refund of any monies paid will be given. A discount will be offered towards a future booking made with us.
Arrival
3 (a) Check-in time - the apartment(s) will be available for checking in from 15:00hrs on the day of arrival. If an earlier check-in time is specifically required by guests, we shall endeavour to do this. This however will depend upon whether or not other guests are checking out of the apartment(s) that day.
3 (b) It is our policy to meet and greet guests upon their arrival. Guests will be shown the layout, equipment etc of the apartments and the building, including fire exits, car parking (if appropriate) etc.
3 (c) All adult guests will be required to sign in upon arrival, and the names of children will be recorded on our registration sheet.
3 (d) one member of each party must provide proof of name and address on arrival. This can be either a photographic driving licence or a passport with a recent utility bill. This person does not necessarily have to be the person who made the booking.
3 (e) we reserve the right to refuse admission to any guest (and the rest of their party) e.g. who arrive intoxicated.
Departure
4 (a) Guests are required to vacate the apartment(s) by 11:00hrs on the day of departure. If a later departure time is specifically required by guests, we shall endeavour to do this. This however will depend upon whether or not other guests are checking into the apartment(s) later that day.
4 (b) Guests must vacate there car parking space no more than 15 minutes after the check out time.
Damages
5 (a) It is our practice to seek full recompense from any guest (individual or party) who cause(s) damage to the fabric of the apartment, or communal areas, and/or fixtures, fittings, furniture, furnishings, appliances or equipment therein during their stay. If such damage is apparent in the apartment(s) upon the departure of guests, then this will be discussed with them prior to them leaving. In the event of such damage being discovered after the departure of guests, then they will be contacted by us as soon as possible. Any such costs will be deducted from the credit card whose details have been supplied by the guest earlier. This will be fully explained and itemised in writing to the guest as soon as practicable. Photographic evidence will be provided where possible. A receipt for the amount debited from the credit card will also be provided.
'Damage' includes stains caused to carpets & furniture and any excessive cleaning being required. This also includes dry cleaning of Curtains and extra laundering caused by guests smoking inside the apartments {see 6(b) below}
5 (b) In the event of the loss of or damage caused to any of the keys/security fobs supplied to guests, recompense will be sought as outlined in 5 (a)
5 (c) It is the guests responsibility on first entering the apartment to check that all items listed on the inventory in the Element 11 information pack are not damaged and/or in good working order. Guests must report any broken or damaged items upon first arrival at the Element 11 apartment.
Smoking
6 (a) Element 11 enforces a strict no smoking policy in every building. Each apartment is fitted with a fully integrated smoke detector system.
6(c) If it is apparent that guests have been smoking inside the apartments, a cleaning charge will be debited from the pre-authorised credit card.
Groups
7 (a) Bookings of groups of same sex parties (including stag and hen parties) may be accepted only under special conditions. (Appendix)
7 (b) We reserve the right to refuse admission to any group who were misrepresented to us at the time of booking e.g. informing us at the time of booking that it is a mixed or all female group, but in fact an all male group arrive.
Occupancy
8 (a) The number of people permitted to occupy each apartment is limited to the number of berths.
Pets
9 (a) Unfortunately, Element 11 does not allow pets in any apartments.
Nuisance
10 (a) Element 11 often operate in residential areas with strict rules on noise and nuisance. Guests are expected to behave in a reasonable manner and to allow neighbours to peacefully enjoy their apartments and the surrounding environment, particularly, but not limited to, noise after 11pm, which is strictly not tolerated.
Force Majeure
11 (a) Element 11 will not be liable for any delay, loss, damage or expense incurred if your booking needs to be altered or cancelled or if we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include, but not be limited to, events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Rates
12 (a) All rates quoted are based on the rates prevailing at the time a booking is confirmed. Once a booking has been made Element 11 will not change the rate unless an alteration is made to the booking by the hirer and rates have changed in the interim period. Rates may vary as a result of currency exchange movements where applicable between UK and overseas locations.
Services
13 (a) Element 11 cannot be held responsible for failure of or interruption to services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another property or the surrounding area. Clean towels and bed linen will be provided for each guest at the start of each stay. For stays of 7 days or longer, all bed linen and towels will be changed once a week, as a minimum.
Data and Internet
14 (a) Where the apartment benefits from an Internet connection Element 11 does not assume any responsibility for any damage to your computer, the data contained on it, or the security of any data transmitted over the Internet. It is the sole responsibility of guests to protect their computers from viruses, loss of data and/or unauthorised access.
14 (b) Element 11 does not guarantee the Internet service at the apartments and cannot be held accountable for any loss of connection. If a loss of connection does occur, we will endeavour to bring about a reconnection as quickly as possible.
Website
15 (a) Please note that the Element 11 website has links to other websites which may be accessed through our site. However, we are not responsible for the data policies, content or security of any linked web sites.
Insurance and Liability
16 (a) Element 11 cannot be held responsible in any way for the loss of, or damage to, guests’ personal belongings at the apartments. Nor can we be held liable for the acts or defaults caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.
Nothing in these terms and conditions seeks to exclude liability for death and personal injury or any other liability not excludable under the laws of England and Wales.
Lost Property
17 (a) The hirer will be informed of any items left in the apartment by Element 11 and arrangements will be made to return these at the hirers cost.
Privacy Statement
18 (a) Element 11 will not share customers’ details with any other third party.
18 (b) You agree for us to use your personal information gathered from this website and bookings including email and postal addresses for future contact of special offers, promotions and marketing.
18 (c) You may opt out of receiving any promotional contact from us, by contacting us in writing, or through our online contact form. You will also have the opportunity to opt out from any email marketing by replying to the marketing email, or by clicking the unsubscribe link. You have the right to view or amend your personal information that we hold by request, please contact us in writing, or through our online contact form.
Disclaimer
19 (a) Element 11 does not accept any liability for accidents and injuries incurred during the client's occupation of the apartment, including the communal areas of the building. Client's baggage and belongings are at the owners risk at all times.
General
20 (a) A confirmed booking indicates acceptance of these terms and conditions by the hirer.
All apartments are let as serviced apartments and on the basis that no rights of tenancy are created. If this contract is with an individual person (as opposed to a Company) then by entering into this contract the person is declaring that the apartment is not his/her primary place of residence.
Should guests be in breach of these terms and conditions, Element 11 reserve the right to request that guests vacate the apartment within 24 hours.
These terms and conditions shall be governed by and construed in accordance with the laws of England.
The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these terms and conditions and any matter arising from them.
Appendix
21 (a) Same sex group bookings.
Special conditions including hen/stag parties and some other group bookings will be asked to:-
Provide the names of all group members at the time of booking and advise us of any changes to the group prior to arrival.
21 (b) Provide an extra cash damage deposit of £800/per apartment upon arrival in addition to credit card details in advance as outlined in Section 1 (c)