Frequently Asked Questions
To ensure all our guests to have a pleasant stay, we have included answers to frequently asked questions about your serviced apartment rental.
If there are any further queries please contact us on +44 (0)151 443 0217 or email us on info@Element 11.co.uk
Here are a few of the questions we typically hear from our customers...
Q: What is a Serviced Apartment?
A: A serviced apartment is an alternative to hotel accommodation. They are also known as, apart-hotels, short term lets and business rentals. Element 11, offers you luxurious fully furnished and equipped apartments within Liverpool City centre. Our guests have all the convenience of a hotel but with the luxury of a home.
Q: What is included in the apartment?
A: Element 11 include everything to make your stay as comfortable and convenient as possible. All apartments are fully furnished including Flat screen TV, DVD, satellite / free view TV, bed linen, towels for each guest, cutlery, crockery and glasses, kitchen utensils, fridge, freezer, microwave, cooker, toaster, kettle, a washer-dryer, dishwasher, hairdryer, clock-radio alarm, iron and ironing board. Washing and dishwasher powder, washing up liquid and toiletries. In short we provide almost everything to make your stay with Element 11 perfect.
Q: What is included in the price?
A: The rate charged is per apartment, not per person. Cots are available at no extra charge. A free underground, secure parking place is included for one car. Basic provisions including; tea, coffee, sugar, milk, and fresh fruit are provided free of charge. A welcome pack is available in every apartment detailing local attractions and restaurants. For guests staying longer than 7 days, a full housekeeping service including a linen and towel change is also included.
Q: How long can I stay?
A: From a one day flying visit to a year long relocation! Unlike many other serviced apartments, Element 11 does not impose any minimum stay period. This gives you the flexibility to enjoy Liverpool as you wish. Stay for a night to sample the vibrant Capital of Culture or stay for a week and explore the city and the surrounding area.
Q: Why is an apartment with Element 11 better than a hotel?
A: Simple! Wouldn't you rather, the comfort of your home when you travel away on business or holiday. With a serviced apartment you don't have to settle for staying in one room when you can live in a whole apartment. Guests benefit from far more space and facilities when using a serviced apartment and have the option of cooking their own food in fully equipped kitchens. This makes it particularly convenient for families, groups or couples travelling together. The open plan living room and kitchen ensures a sociable environment.
Q: How many people can stay in one of your apartments?
A: The total number of people is limited to the number of berths in the apartment i.e. A two bedroom apartment has 1 double bed and two singles. A one bedroom apartment has one double bed, and on request a double sofa bed. In addition, a travel cot can be provided free of charge. Please contact us on +44 (0)151 443 0217 or email us on info@Element 11.co.uk to discuss your requirements.
Q: What additional charges will I have to pay?
A: Additional charges are made for telephone calls; wireless broadband is a cost option, which can be booked at BT Openzone.
Is smoking allowed within the apartments?
A: Element 11 operate a strict no smoking policy for all apartments. In line with current U.K regulations.
Q: How do I make a booking?
A: Our website homepage contains a link to our online booking agent. This will be the quickest and easiest way to book. Or you can simply call us on the following number +44 (0)151 443 0217. Advance payment is required for all bookings. A deposit of a minimum one night’s accommodation will be held against damages and/or breakages.
Q: How do I pay?
A: Credit and debit card payment is the preferred payment method, using the online booking service. Payment by BACS transfer or by cheque is also accepted. We can invoice your company by prior arrangement. For further information on payment and cancellation policies please refer to our terms and conditions.
Q: What time can I check into my apartment?
A: When booking you will be provided with a contact telephone number. Normal check in times are between 2pm - 5pm on your day of arrival, however if you are arriving outside of these hours you must let us know, it will not be a problem. You can request your preferred check-in time at the time of booking. Upon arrival you will be welcomed by a member of our team who will show you around your apartment and help you settle in. Most car parks and main entrance doors have secure modern electronic locks, activated by a key fob which will be given to you on arrival. We ask that guests depart the apartment and parking space by 11am on the day of departure. Instructions on handing back the keys will be given on arrival.
Q: What happens if I have a problem with my apartment during my stay?
A: Most apartments benefits from 24-hour security should there be any immediate issues of access or safety. In addition, guests can contact Element 11 on +44 (0)7522 980 851
Q: What discounts do you give for longer stays?
A: Please refer to our tariff page for long stay discounts.
Q: How much does it cost?
A: Similar to what you would pay for a decent hotel room but you are getting lots more. Typically £100 - £200 per night. The price includes all utilities and council tax bills except phone calls
Q: What services are included?
A: Usually a once a week housekeeping service, which includes a linen and towel change.